We Are 100% Canadian Owned & Operated - As A Gesture Of Your Valued Business (All New Non Commercial Clients) Save 20% off All Services Offered!

Professional Computer Support Services

STOP FIGHTING YOUR COMPUTER.

In-home and remote computer repair for the Greater

Toronto / Hamilton / Niagara region

Remote computer & mobile repair for Canada | U.S.

We fix slow computers, printer problems, Wi-Fi issues, email problems, pop-ups, and viruses — usually the same day.

  • You don't need to unplug anything.
  • You don't need to bring your computer anywhere.
  • You don't need to understand technology.

Call or book a session and your problem starts getting solved immediately.

Canadian Owned & Operated

Serving GTA / Hamilton / Niagara Since 2023

No Fix — No Fee

5★ Google Rated

Same-Day Response

Professional computer technician providing remote support services

Remote Support

Secure virus removal and malware protection for home computers

Virus Protection

Expert WiFi setup and network troubleshooting services

WiFi Setup

New computer setup and data transfer assistance

Computer Setup

Printer installation and troubleshooting support

Printer Support

Email configuration and Microsoft 365 setup services

Email Setup

System optimization and performance enhancement for slow computers

Speed Optimization

Professional computer technician providing remote support services

Remote Support

Secure virus removal and malware protection for home computers

Virus Protection

Expert WiFi setup and network troubleshooting services

WiFi Setup

New computer setup and data transfer assistance

Computer Setup

Printer installation and troubleshooting support

Printer Support

Email configuration and Microsoft 365 setup services

Email Setup

System optimization and performance enhancement for slow computers

Speed Optimization

Professional computer technician providing remote support services

Remote Support

Secure virus removal and malware protection for home computers

Virus Protection

Expert WiFi setup and network troubleshooting services

WiFi Setup

New computer setup and data transfer assistance

Computer Setup

Printer installation and troubleshooting support

Printer Support

Email configuration and Microsoft 365 setup services

Email Setup

System optimization and performance enhancement for slow computers

Speed Optimization

Professional computer technician providing remote support services

Remote Support

Secure virus removal and malware protection for home computers

Virus Protection

Expert WiFi setup and network troubleshooting services

WiFi Setup

New computer setup and data transfer assistance

Computer Setup

Printer installation and troubleshooting support

Printer Support

Email configuration and Microsoft 365 setup services

Email Setup

System optimization and performance enhancement for slow computers

Speed Optimization

Common problems we solve every day

Computer takes forever to start

Internet keeps disconnecting

Printer suddenly stopped working

Email won't send or receive

Pop-ups or fake virus warnings

Microsoft 365 or Outlook issues

Transferring to a new computer

Setting up a new laptop or iPad

Someone got scammed or clicked something suspicious

Passwords not working anymore

If your issue isn't listed — we still fix it.

You won't bother us. This is literally what we do all day.

Safe, Secure, Professional Support

We speak normal language — not tech jargon.

We never make you feel embarrassed.

We show you what happened and how to avoid it next time.

We work at your pace. You can watch everything we do.

And if you ever feel unsure, you can end the session instantly.

Most customers stay with us for years because they finally have "their computer person."

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Local Service — Not a Call Centre

We are a locally operated independent computer support service helping households across the Greater Toronto, Hamilton and Niagara region.

You are not calling a large corporation or overseas support desk.

You are getting a real technician who knows the types of internet providers, routers, printers and problems commonly found in Ontario homes.

Many issues can be solved remotely within minutes.
Home visits are available when needed.

Our No-Surprise Guarantee

  • One flat rate - no hidden charges or upsells
  • Multiple issues handled in the same session
  • If we can't fix it remotely, you don't pay
  • Clear explanation of what we did and why
  • 7-14 day follow-up support included

Simple, Honest Pricing

One flat rate. Multiple issues fixed. No surprises.

Choose the support package that fits your needs. All packages include our no-surprise guarantee.

Remote Session

$99/session
  • Up to 2 hours of support
  • Multiple issues fixed in one session
  • Screen sharing & live guidance
  • 7-day follow-up support included
Book Now
⭐ MOST POPULAR

Virus Removal

$99/session
  • Complete malware & virus removal
  • System optimization & cleanup
  • Security software installation
  • Prevention tips & guidance
Book Now

New Computer Setup

$149/session
  • Complete system configuration
  • Data transfer from old device
  • Software installation & updates
  • Email & printer setup included
Book Now
View Full Pricing & All Services

Extended support packages and business rates available

Emergency Support

Computer Running Slow? Can't Connect? Virus Warning?

We fix your tech problems remotely—usually within the hour

Average response time: 15 minutes

Security

Your Security Comes First

Bank-Level Protection for Every Session

We understand that inviting someone into your computer requires trust. That's why every remote session uses military-grade encryption and secure connection protocols. Your personal files, passwords, and sensitive information remain completely protected.

Our technicians are trained to work transparently — you see everything happening on your screen in real-time. We never access areas of your computer without your explicit permission, and you can end any session instantly if you feel uncomfortable. Your privacy and security aren't just promises — they're guaranteed.

Secure Connection

Simple, Secure Connection Process

How We Protect Your Device

  • You initiate contact — we never cold-call or request unsolicited access
  • We provide service options and explain each step clearly
  • You decide to proceed — no pressure, no obligation
  • Simple 1-2-3 click installation — no complicated setup
  • You approve the connection — full control stays with you
  • No permanent software — uninstall anytime after service

Security Reminder

  • All connections use end-to-end encryption technology
  • Never connect to unexpected callers or unsolicited requests

Attention To Fit Your Need

Extended Support Package - $369

Enjoy peace of mind knowing our team devotes extra time to provide top-notch tech support assistance. Your success is our priority.

SAVE $165! Over 3 x 2 - Hour Sessions!

Up To 2 Hours Of Phone/Chat Support To Focus On You & Your Issues You've Encountered.

Complete Details Found Here

Ultimate Support Package - $539

Enjoy peace of mind knowing our team devotes extra time to provide top-notch tech support assistance. Your success is our priority.

SAVE $351.00 - Over 5 x 2 - Hour Sessions!

Up To 2 Hours Of Phone/Chat Support To Focus On You & Your Issues You've Encountered.

Complete Details Found Here

Tech Tips & Insights

Tech Tips from Your Local Expert

Practical advice and solutions for common computer problems in the Greater Toronto, Hamilton, and Niagara region.

Windows Tips

How to Speed Up Your Windows 11 Computer in Hamilton

Is your Windows 11 PC running slow? Learn the top 5 local tech tips to boost performance without buying new hardware. From startup optimization to disk cleanup, we cover what actually works for Hamilton residents.

Read More
Security

Top 5 Signs Your Computer Has a Virus — And What To Do

Pop-ups, slow performance, mysterious programs? These are the warning signs Ontario homeowners need to watch for. Discover how to identify threats early and protect your personal information before it's too late.

Read More

Frequently Asked Questions

What Our Customers Say

Real Reviews from Real Customers

D

Dorothy K.

October 5, 2024

“We are not a tech savvy couple and have a desk top computer which functions well but has an outdated OS system which made it slow and unable to connect to some websites. James was able to update the system for us, cleaned up a lot of stuff which we no longer needed and got it back to good working order. He was prompt, personable and reasonably priced. We would certainly use him again and would recommend his services.”

G

Graham Coomber

October 11, 2024

“I had some old laptops I wanted wiped and disposed of so I hired James to take care of it. We met and discussed what I was requesting, he asked me questions to make sure we were on the same page. I could tell he was very knowledgeable about what he was doing and also passionate about making his customer service stand out from larger already established competitors. He said it wouldn't take long, a day or two, and he was true to his word. A couple days later we arranged a time and location to meet and he was there waiting for me. He ran me through how everything went, gave me the hard drives as requested and went on his way! James is a hard worker trying to get his business going and I was very happy with the results. I would definitely go back to him and I'd recommend him to anyone who has any tech issues and aren't sure how to resolve them!”

K

Kate

A year ago

“Nowadays the internet can be such a precarious place! I was concerned about the safety of my personal information online - I contacted Your Tek Fixer. Not only did they completely overhaul my online security, but they also helped me make a long awaited upgrade to Windows 11! Highly recommend their cyber securities check-up!”

K

KēēGAN

A year ago

“These Tekkies are terrific! Extremely efficient & knowledgeable, they repaired our machines quickly to get our business back online in no time. 5-Star service with approachable rates.”

Response from the owner

Thank you KēēGAN

B

Barb Wallace

A year ago

“I contacted this company because I have a broken screen on an iPhone 8, I had my Samsung Galaxy Note 20 stolen & I don't have much money to buy anything else for now, Your Tek Fixer let me know me of how outdated that iPhone is & advised the security is no longer updated. Rather than lying too me and fixing the screen just to make a quick dollar, these guys advised my of looking for a newer cheap used device that still has life left in it, this info was so valuable! I'd recommend these guys to anyone needing anything technical”

Response from the owner

We deeply appreciate you, we certainly will give the right guidence when needed, even if we don't make a buck.

BL

BaseLine E'Secure Solutions

Google Business Profile

Google Rating

5.0

These highlights are summarized from publicly accessible data. They are for general information only and may not reflect every client experience.

Review Highlights

  • Strong technical expertise (2 clients mention this)
  • Friendly, supportive team (1 client mentions this)
  • Emphasis on security and data protection (2 clients mention this)

What clients say about this company

Clients appreciate the professionalism and knowledge that BaseLine E'Secure Solutions brings to their work. Many have expressed satisfaction with the swift and efficient service, noting how quickly their problems were resolved. The feedback highlights a respect for their clients, creating a positive experience from start to finish.

Security is a significant focus for this IT services company, and clients feel reassured by the thoroughness of their security measures. Many have stated that their personal information feels much safer after working with BaseLine E'Secure Solutions. The overall sentiment points to a strong reputation for knowledge and reliable service, making them a go-to choice for IT support.

Happy with Our Service?

Your feedback means the world to us — and helps other local families find trusted tech support. It only takes 30 seconds!

Leave a Google Review

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Book a Session

Schedule your tech support session now. We'll contact you within 15 minutes to confirm your appointment.

Need immediate help? Call us now at (289) 276-6510

Get in Touch

Have a question or not sure where to start? Send us a message and we'll get back to you quickly.

Max 500 characters

We typically respond within 15 minutes. You can also call us at (289) 276-6510

Before You Book, Know This:

Immediate Confirmation

Confirmation sent to your email the moment you book.

15-Minute Response

A technician contacts you within 15 minutes during business hours.

You Stay in Control

You see everything. End the session instantly if you feel uncomfortable.

7-Day Follow-Up

Follow-up support included for 7 days after your session.

Full Refund Guarantee

If we can't resolve your issue, you don't pay. Simple as that.

Multiple Issues, One Rate

We tackle everything in one session — no extra charges per problem.

Our Service Categories

Immediate Help

Urgent problems — slow computer, can't connect, error messages. Get fast resolution when you need it most.

★ MOST POPULAR ★

Protection & Cleanup

Viruses, malware, optimization. Comprehensive protection and system cleanup to keep your computer running smoothly.

Ongoing Support

Maintenance plans, monthly support. Proactive care to prevent problems before they start.

Help When You Need it

Assistance On Demand

Help When You Need it

Resolve issues promptly. Obtain immediate aid for sluggish computers, connection problems, and error notifications. Our team of expert technicians is available to help with any computer issues, including sluggish performance, connection problems, and error notifications.

It's Time to cleanse your device

★ MOST POPULAR ★

It's Time to cleanse your device

Remove threats, speed up your device. Comprehensive virus removal, malware cleanup, and system optimization. Our services include thorough virus removal, malware cleanup, and system optimization to improve the speed and performance of your device.

Digital Device Issues Spare No Expense For Anyone

Don't Wait For An Error To Become Your Error

Digital Device Issues Spare No Expense For Anyone

Routine maintenance & exclusive access. Proactive attention to mitigate issues ahead of time with personalized help. Access exclusive benefits through routine maintenance. Stay proactive in preventing issues with personalized assistance tailored to your needs.

Professional Tech Support

Professional Tech Support for Your Home

Those On A Fixed Income Can Save Up To 25% On Services Offered, Inquire At Time Of Service To See If You Qualify For This Adjustment

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